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Privacy Policy

Taurent IT Services, Inc. ("Taurent", "we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect the personal information we obtain through our website.

1. Information We Collect

When you visit our website, we may collect the following types of personal information:

  • Name: To address you properly and provide personalized service.
  • Email Addresses: To provide you with information about our services, respond to inquiries, and communicate with you.
  • Phone Numbers: To contact you regarding your inquiries, provide customer support, and offer updates about our services.

In addition, we may collect technical information as needed to provide our services, including:

  • Device Information: Details about the devices you use to access our services, including IP addresses, hardware and software details.
  • Log Information: Access times, pages viewed, and other user interaction data.
  • Technical Support Data: Information related to troubleshooting, such as system logs and configuration settings, collected for the purpose of diagnosing issues.

2. How We Use Your Information

We use the personal information you provide for the following purposes:

  • To respond to your inquiries and provide the information or services you request.
  • To communicate with you about our services, updates, and offers.
  • To improve our website and services based on your feedback.

3. Data Processing on Behalf of Clients

When providing managed services, we may process personal data on behalf of our clients. In such cases, we act as a "data processor" and handle data strictly according to the client's instructions and applicable data protection laws. This includes implementing appropriate measures to ensure data security, confidentiality, and restricted access to only those who need it to perform the contracted services.

4. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

  • Access Control: Role-based access to data with strict authentication procedures.
  • Regular Audits: Periodic security and compliance audits to evaluate and improve our security measures.
  • Incident Response: A comprehensive incident response plan to quickly address and contain security threats.

While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

5. No Selling or Sharing of Personal Data

We do not sell, trade, or otherwise transfer your personal information to unaffiliated third-parties. Your data is solely used within Taurent IT Services, Inc. for the purposes described in this Privacy Policy.

6. Use of Sub-processors

We may engage trusted third-party service providers ("sub-processors") to support our services. These sub-processors are carefully selected and bound by contractual obligations to ensure data protection, security, and compliance with GDPR. A list of our current sub-processors can be made available upon request.

7. Age Restriction

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from anyone under 16. If we become aware that we have collected such information, we will take steps to delete it.

8. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your browsing experience and collect information about how you use our site. You can choose to disable cookies through your browser settings, but this may affect the functionality of the website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any external sites you visit.

10. Your Rights Under GDPR

Under the GDPR, you have the following rights concerning your personal data:

  • Access: Request access to the data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your data in certain circumstances.
  • Restriction: Request the restriction of processing in certain situations.
  • Portability: Request a copy of your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interest or for direct marketing purposes.

To make a request regarding your personal data, please email us at privacy@taurent.com. We will respond to your request in accordance with applicable laws.

11. Marketing Communications

With your consent, we may use your contact information to inform you about our products, services, or special offers. You have the right to opt out of marketing communications at any time by following the instructions provided in our emails or contacting us directly.

12. Lawful Basis for Processing

We process your personal data under the following lawful bases as defined by the GDPR:

  • Your consent for communication and marketing purposes.
  • Contractual necessity for fulfilling requests or service agreements.
  • Compliance with legal obligations when applicable.

13. Data Minimization and Purpose Limitation

We commit to collecting only the minimum amount of data necessary to achieve the specific purposes outlined in this policy. Any personal data collected will not be used for purposes beyond those initially specified without explicit consent.

14. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Upon expiration of this period, data will be securely deleted.

15. Right to Withdraw Consent

If we process your personal data based on consent, you have the right to withdraw this consent at any time. Withdrawing consent does not affect the legality of data processing performed prior to your withdrawal.

16. Data Breach Notification

In the event of a data breach that poses a risk to your personal data, we will promptly notify affected individuals and, where required, relevant data protection authorities, in compliance with GDPR. We will also work to mitigate any potential harm and provide recommendations for further actions as necessary.

17. International Data Transfers

Taurent IT Services, Inc. may transfer personal data outside the European Economic Area (EEA) only to countries providing adequate data protection or with appropriate safeguards in place, such as Standard Contractual Clauses.

18. Automated Decision-Making

We do not use automated decision-making or profiling in connection with your personal data. If this changes, we will update our Privacy Policy to reflect such practices.

19. Lodging a Complaint

If you believe your rights under GDPR have been violated, you have the right to file a complaint with a supervisory authority within the EU.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the effective date will be updated accordingly.

21. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Taurent IT Services, Inc.
Email: privacy@taurent.com